Transparency, Safety & Supporting Our Customers

At Jellybean Photobooth Limited, we take safety, compliance, and customer care incredibly seriously. With over 350 weddings and events every year, we’ve built our business around providing high-quality, reliable, and affordable services, ensuring our customers receive the best possible experience without unnecessary costs.

A question that occasionally comes up from venues is about our public liability insurance (PLI) cover, particularly when some venues request indemnity levels of £5 million or £10 million. We want to take a moment to explain our approach to insurance and why we have chosen to set our public liability cover at £2 million, which meets the industry standard for the vast majority of venues we work with.

Why Our Public Liability Insurance is Set at £2 Million

Our £2 million public liability cover, underwritten by our insurers at Hiscox, has been carefully considered and chosen based on:

• Risk Assessment – As a low-risk business, the nature of our work does not justify the need for an excessively high indemnity limit. Unlike suppliers handling fireworks, catering, and large prop hire; photobooth hire presents minimal risk to venues and guests.

• Industry Standards – Over 99% of venues we work with accept £2 million as the standard requirement. Our insurance is fully comprehensive, covering public liability, employer’s liability, and all necessary protections for our team and customers.

• Business Model & Fair Pricing – We have streamlined our operations to ensure our pricing remains fair and competitive without sacrificing quality. Opting for an unnecessary increase in indemnity cover would significantly raise insurance costs, which would ultimately be passed on to our customers. We firmly believe in keeping our pricing fair and accessible while maintaining the highest standards of safety and compliance.

What Happens If a Venue Requests More Than £2 Million Cover?

We completely understand that some venues may have specific requirements when it comes to public liability insurance. In instances where a venue requests £5 million or £10 million, we take a proactive approach:

• We liaise directly with the venue’s insurance provider – In many cases, we have worked with venue insurers and brokers to review their policies, and in several instances, it has been agreed that our £2 million cover is more than sufficient. It is sometimes the case our venues also have the same insurer as us.
  
• We work closely with venues to ensure compliance – Rather than making assumptions, we always encourage venues to check their actual insurance requirements rather than a standardised figure. We are happy to provide any documentation needed to support this discussion.
  
• Ensuring the event can go ahead smoothly – The last thing we want is for unnecessary administrative hurdles to affect a customer’s booking. That’s why we take the time to resolve these queries efficiently and professionally with venues to ensure events can go ahead without any concerns.

How We Prioritise Safety & Compliance

While insurance is an important factor, true risk management comes from stringent safety measures and professional operation, and this is something we take incredibly seriously here at Jellybean Photobooth:

• Annual PAT Testing – All of our equipment is externally PAT tested by our partners over at Pinnacle Testing Solutions here in our home town of Sheffield – carrying out testing every year to ensure safety and compliance. Unlike some suppliers who test equipment in-house, we outsource testing to ensure accuracy and accountability.
  
• Trained & Experienced Team – Every member of #TeamJellybean is fully trained in operating our equipment safely and efficiently, ensuring a smooth and secure experience for all guests. Our team are also employed meaning they must follow our strict risk assessment and training guidelines.
  
• Risk Assessments for Every Event – We actively risk assess all setups, access points, and venue layouts to prevent any potential issues before they arise.
  
• Maintaining the Highest Standards – We invest in high-quality equipment, regular maintenance, and best practices to ensure our service is reliable and safe at all times.
  

Our Commitment to Venues & Customers

At the heart of everything we do is a commitment to excellence, transparency, and customer care. Our goal is to work hand in hand with venues like yourselves to ensure smooth, well-managed events while keeping our services accessible and affordable for our customers.

If you are a venue partner requesting higher insurance cover, we encourage you to get in touch and speak to us directly. We are always happy to liaise with your insurance providers to clarify coverage and ensure our existing policy meets your actual requirements.

For further queries regarding our insurance or to request documentation, please contact us—we’re always happy to help. Our office hours are Monday – Friday 9am – 3pm.

Kind regards
Stacey Deeley
Event Manager & Director